1. This Privacy Policy applies where it appears or is referenced.

This Privacy Policy describes how Captains Network treats personal information we collect from or about you offline where this Privacy Policy is referenced and, on the websites, and apps where this Privacy Policy is located or referenced (collectively, “Websites”).

We collect information from and about you. Captains Network (its subsidiaries, franchisees of TBC’s subsidiaries, and the vendors and other parties that perform services on your behalf or TBC uses to perform services on our behalf, collectively “we” or “our”) collect, receive, and develop several categories of personal information about you depending on the nature of your interactions with us, including:
● Identifiers and contact information. For example, we might collect your name, phone number, email address and social media handle. If you visit our physical locations for goods or services, we may collect your government issued identification, such as your driver’s license, and other information from your government issued identification documents. We may also collect account usernames and password information if you create an account on our Website or make an appointment.
● Vehicle information. For example, if you are visiting an automotive service center in person or by Website or request service for your car, we may collect information about your car, like the VIN number, year, make, model, mileage, condition, and any additional information about your vehicle that may be relevant to your service.
● Information you submit or post. For example, we collect the information that you provide when you contact us, complete surveys, make posts, respond to emails, communication sent through a chat functionality on the Website, if any, and the information you provide when you register with us.
● Demographic information. We may collect information like your gender and age. We may also collect your zip code.
● Device, internet, and network activity information. If you use our Website, we may collect information about the browser you are using and your IP address. We might look at what site you came from, or what site you visit when you leave us. We (and other parties we work with) may collect page interaction information and other electronic communication and content from your use of the Website (such as content entry, mouse movements, screen captures, what areas of the website you visit and for how long, what search terms or other data you enter, and what products or content or links you view and click on), and methods used to browse away from the page. We may also collect information about how you interact with the emails and other communications we or our vendors send to you, such as whether and when you opened a message or clicked on any content within the message. We might also collect device identifiers.
● Location information. This may include your precise location. We may collect this using different types of technologies, including GPS and Wi-Fi. ● Commercial and preference information. We collect information about your purchase history from our service and franchise repair centers, distribution branches, and/or online orders through the Company’s B2B Website, and transactions and your preferences when using our products and services. We also collect product reviews and comments that you post on our Website and your responses to surveys you complete. We may also collect information about the items stored at our facilities.
● Payment information. Our franchisees may collect your credit card and other payment card details in a tokenized format and bank account information if you make a purchase or apply for a credit line.
● Employment and education-related information. When you apply for a job, we collect information you submit as part of your application and resume. This might include your work experience and previous employment, your education, the URL to your personal or professional websites, your workplace skill sets and certifications, whether you need a visa to work in the United States, and/or salary expectations. If you apply for a job, you may choose to also provide voluntarily any of the following information: ethnicity, gender, disability status, and/or veteran status. We may also conduct employment verification to the extent permitted by applicable law.
● Audio/Visual information. For example, when you visit our distribution centers or franchisee locations, we may capture or collect photographs and record audio and video (including using CCTV cameras and other technologies). We may also record audio during customer service calls.
● Sensitive Personal Information. We may collect sensitive personal information. For example, we may collect information that you submit such as driver’s license data, or information that reveals citizenship status, race, ethnicity, religion, or trade union status. We may also collect your precise geolocation.
● We collect and develop inferences. Using the other pieces of personal information collected about you, we draw inferences about you, reflecting what we believe to be your preferences, characteristics, predispositions, and attitudes.

2. We use information as described here.

● To fulfill or meet the reason for which the information is provided. For example, we may use information to ensure appointments are kept and products ordered are available.
● We use information to provide services and fulfill orders. We may use information to process transactions and fulfill orders or warranties.
● We use information to provide support and to respond to your requests or questions. For example, we might use your information to communicate with you about your appointment. We may use your information to notify you if you win a sweepstakes, or if you make a purchase. We also may use information collected offline to notify you (or have the manufacturer notify you) of any safety or parts recalls.
● We use information to test, analyze, develop, and improve our products and services. We may use your information to make our Website, services and products better. We might use your information to customize your experience with us and to conduct research and analysis.
● We use information for security, safety, and due diligence purposes. We may use your information to protect our company, customers and our business partners and their respective personnel. We also use information to protect our Websites and our services, as well as to detect and investigate activities that may be illegal or prohibited (such as cyberattacks or fraudulent transactions). We may also use information to conduct background, employment, and credit checks and to assess financial, reputational, credit, and other risks arising from any relationship or prospective relationship with you. We may also use information for due diligence in connection with corporate transactions. We may also use information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, brands, and/or business units, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.
● We use information for marketing purposes. For example, we might provide you with information about products, services, and special offers. We might also use your information to serve you ads about products, services and offers. We might tell you about new features or updates. These might be third party offers or products we think you might find interesting. If you register with us, we may send you our email newsletter. To learn about your choices for these communications.
● We use information to comply with our obligations, administer our website and services and for internal operations. For example, we use information to administer the Website, such as troubleshooting, data analysis, and testing. We also use information to notify you (or have the manufacturer notify you) of any safety concerns or recalls relating to automobile products or services.
● We use information for hiring purposes. For example, we may use information to review your job applications and contact you about employment opportunities.
● We use information to verify requests made pursuant to this Privacy Policy and for other verification purposes. We will use certain pieces of information to verify your identity if you make requests pursuant to this Privacy Policy. The verification steps and the pieces of personal information that we request may vary depending on the sensitivity and nature of your request.
● We use information to communicate with you. For example, we will communicate with you about your account or our relationship. We may contact you about your feedback. We might also contact you about this Privacy Policy or our website Terms. We use information as otherwise permitted by law or as we may notify you from time to time.

3. We collect information in different ways. We and our vendors collect information about you from various sources, directly and indirectly, including from the following sources:

● Directly from you. For example, if you register with us, sign up for our emails, or enter a promotion. We also collect information if you make a purchase, submit a rebate form, review, or otherwise contact us.
● From your devices. We use tracking tools like browser cookies, web beacons, pixels, tags, and other technologies. We do this on our Websites, services, ads, and in emails that we or our vendors send to you. We collect information about users over time when you use this Website. We may also collect and record page interaction information and others electronic communications and content from your use of our Website, services, emails and other communications we or our vendors send to you. We may also embed technologies (which may include web beacons, tags, and pixels) in the emails and other communications we or our vendors send to you to help us understand how you interact with those messages, such as whether and when you opened a message or clicked on any content within the message. We may have third parties that collect personal information in these ways.
● From vendors we hire to work on our behalf. For example, vendors that host or maintain our Website and send promotional emails for us may give us information. Our employment and recruiting vendors may also give us information. Our marketing agencies, advertising technology vendors, and analytics providers may also provide us with information.
● From others. Other parties may give us personal information about you. These other parties might also include business and marketing partners and social media platforms that give us information they have collected either directly or indirectly from you. We may also receive information from a job network or social network if you choose to import your information from those platforms when applying for a job with us. We may also receive personal information from your employer, credit check databases, and record verification providers. We may also purchase information from data providers.
● We combine information. For example, we may combine information that we have collected offline with information we collect online. Or we may combine information we get from another party with information we already have. We may also aggregate your information with other consumers’ information to understand preferences and trends over time. To fulfill or meet the reason for which the information is provided. For example, we use information to ensure appointments are kept and products ordered are available.

4. We may share information with third parties.

● We will share information within the Captains Network family of companies. This includes our parent, subsidiaries, and affiliates.
● We will share information with vendors and other parties who perform services on our behalf. For example, we will disclose information with vendors who send emails for us. We may also share information with companies that operate our Websites or run a promotion or fulfill a rebate on our behalf. We may also disclose information to our vendors to help fulfill purchases, provide advertising or marketing services, customer support services, analytics and search engine support, hosting and website maintenance services, track advertising impressions, investigate and prevent data incidents, audit our business and financial statements, vet job applicants, and provide legal advice. We may also disclose information to others whom you or your agents authorize us to disclose such data in connection with products or services we provide to you. For example, if you purchased a tire road hazard policy, we send your information to another party that administers that program.
● We will share information with our franchisees, business partners and other parties for their marketing purposes. These parties may include our retail partners, co-sponsors, social media platforms, advertising networks, and ad tech companies. They may also include other parties in whose products or services we believe you may be interested. These parties may also disclose your information to others. These parties may use the information for their own marketing purposes or the marketing purposes of others. This may include the delivery of interest-based advertising. These parties may also send you information about events or products by mail or email.
● We will share information if we think we must in order to comply with the law or to protect ourselves, our customers or others. For example, we will disclose information to respond to a court order or subpoena. We may disclose it if a government agency or investigatory body requests. We might disclose your personal information to enforce our agreements and to protect the rights of others. We might disclose information when we are investigating potential fraud. This might include fraud we think has happened during a sweepstakes or promotion. Or we may disclose your information if you are the winner of a sweepstakes or other contest with anyone who requests a winner’s list.
● We may share information with any successor to all or part of our business. For example, if part of our business was sold, we may give our customer list as part of that transaction. We may also disclose your personal information if there is a similar change to our corporate structure. We may also disclose your information to others as they conduct diligence of our corporate changes. We may share information for other reasons we may describe to you or as permitted or required by law.

5. You have certain choices about how we use your information.

● You can control certain cookies and tracking tools

6. We use standard security measures.

The Internet is not 100% secure. We cannot promise that your use of our Websites will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords.

7. We store information in the United States.

Information we maintain will be stored in the United States. If you live outside of the United States, you understand and agree that we may transfer your information to the United States. This Website is intended for the U.S. only and is subject to U.S. laws, which may not afford the same level of protection as those in your country.

8. We may link to other sites or apps or have third party services on our platforms we don’t control.

If you click on a third-party link, you will be taken to a platform we do not control. This Privacy Policy does not apply to the privacy practices of that website or platform. Read other companies’ privacy policies carefully. We are not responsible for these third parties or their practices. 9. We may update this Privacy Policy. From time to time, we may change our privacy policies. We will notify you of any changes to this Privacy Policy by posting an updated copy on our Website and any other means required by law. Please check our Website periodically for updates.